Comments for [ sleep/wake disorder ]

Comment on An epic sale FAIL: Summitt Energy Canada came a-callin…..’ by Paul Surgeson

Paul Surgeson — Wed, 07 Oct 2009 18:59:03 +0000

Guess what! They are here in BC too. I came home during the charade. Everything they said was a lie, but i did not know it at the time and as we were trying to save some money in our new home I agreed to it and my wife signed the agreement. By that evening I knew it was a scam and phoned and canceled the agreement and followed up with an email. Summit responded with a confirmation that the agreement was cancelled ( i have the email). We followed up with a phone call to Terasen (gas delivery company) and they said they would put a note on the file. We also followed up with BC Consumer Protection and was told that as long as I cancelled within 10 days I would be fine. That was in June, It is October now and they are still showing up on my gas bill. To intentionally put forward a cancelled sales agreement is FRAUD and I am now pursuing it on that basis. I have sent emails to the senior management at Summit, BC Utilities Commission, BBB, BC Consumer Protection and Now my lawyer and hope to pursue this as a criminal act and I am willing to spend my own money to get these scammers off my back. Why does our government do nothing and let these scumbags rip us off like this?

Comment on An epic sale FAIL: Summitt Energy Canada came a-callin…..’ by jason m norwood

jason m norwood — Fri, 02 Oct 2009 23:27:25 +0000

I think it follows a general trend with a lot of contract based companies that they’re going to get their money regardless of whether you keep the service or not. Think of your cell phone contract–you get a cheap, good phone when you sign a 3 year contract, but break that contract and you usually wind up paying extortionate amounts for every year (sometimes every month) remaining on the contract.

Same here with Summit Energy–once they have you trapped in the contract, you either stay with them for the term of the contract and pay way too much for gas, or you break the contract, and pay their outrageous fees to do so while paying your regular monthly bill to your proper energy supplier.

Comment on An epic sale FAIL: Summitt Energy Canada came a-callin…..’ by Linda

Linda — Tue, 25 Aug 2009 02:08:57 +0000

Hi, how did you cancel the contract? I had the same problem too and they wanted a lot o money for cancelation fee. It’s been a year and more since I signed the contract and I’m paying way too much for gas bill. I don’t know what to do. I’d really appreciate your help if you can give me some advice. Thanks

Comment on An epic sale FAIL: Summitt Energy Canada came a-callin…..’ by QFAP

QFAP — Thu, 06 Aug 2009 19:57:12 +0000

I’d like to shed some light here. Being very new to Toronto, I applied for an ad looking for ‘Customer Care Agents’. I was called for an interview at Summit Energy, and while they asked about people skills, at no point did they say this was a door-to-door sales person job. They also said the salary would be $600 – $800 per week, depending on my capabilities.

I got the job, and was asked to come two days later to start. First they give you a contract to sign, which states that you are not employed by Summit Energy, but are an ‘Independent Contractor’. Then they bundle you off with your ‘team leader/manager’ for training. Which is in effect door-to-door selling. It was only at this point they said that the salary was exclusively commission based.

I tagged along just for the hell of it, and much like this post, the entire sales pitch is a bunch of lies.

Firstly, the sales person rarely says that he is from Summit. Instead, he makes it seem as if he is sent from the government, to check your bills. If the customer actually shows an old hydro or gas bill, they say that the customers price has not been protected, but the sales guy will ensure that this is done. At NO point do they state the customer will have to pay a higher price for at least the first three years.

Even if a customer refuses, they then ask if they could fill up a form with the customer details, so that they can prove that they did their job by coming to their doorstep asking to ‘protect their prices’. The signature is supposed to be just to ‘verify that the information is correct’, and the customer is routinely told that they will get a telephone call within 10 days TO VERIFY THE INFO ON THE FORM, and that they should SAY OK TO THE VERIFICATION.

This is how customers end up paying more than what they are used to, and how customers unwittingly sign the ‘agreement’, and agree to it over the phone.

They have another scam called ‘Green Energy’, which is pretty much like the above, but you end up paying $12 a month to help build wind based power plants somewhere in the distant horizon, and customers are routinely told that if they are not part of this programme, ‘MANDATED BY THE ONTARIO GOVERNMENT’, they will be liable to pay a ‘carbon tax’. Only on occasion are customers told that there is a fee, and that the fee is 32 cents (which is a daily fee, but that too is kept secret). Here, the over the phone confirmation happens instantly, with the same lies given as for gas & energy, and a poor customer is stuck paying $12 a month for wind mills.

Needless to say, I never went back, but I did some unfortunate, well meaning souls getting caught.

Comment on An epic sale FAIL: Summitt Energy Canada came a-callin…..’ by Stuart

Stuart — Tue, 04 Aug 2009 16:59:43 +0000

I also just had an unpleasant visit from Summitt. My sales rep told me because of deregulation Enbridge was not allowed to be a supplier only a distributor. Summitt was the company that supplied gas to my area. He really pressured me and I signed.
I went and did some research and then learned the truth. I sent a fax and email to Summitt to cancel this policy right away and then sent a complaint to the Ontario Energy board. I am still waiting to hear back from both.